Koola is a connected car CRM platform that connects car dealerships with its customers, shows service opportunities (service due, crash reports, engine faults, revenue opportunity) and increases customer retention, satisfaction and dealership revenues. Koola is a hardware/software solution that empowers dealerships and service centres to see service opportunities live and online through a dashboard installed on a computer: the service opportunity might be a service due or a specific problem identified by the diagnostics on the OBD2 device). Once they see a service opportunity they can decide whether to send a push notification through the app installed on the usersā€™ smartphone or just call the user to set-up a service time and date or to inform the user of the gravitiy of the problem).